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Re:Apple’s Frontline Employees Are Struggling to Survive by officeplant on Thursday December 02, 2021 @03:01PM (#29421666)
Did phone repairs for a third party company working for Sprint. Bonus was $1-5 per repair depending on the severity of the repair. If the store got glowing remarks our commission was 125%, 9/10 we got 100%. 8/10 we got 75% of our earned commission. Anything below that we got 0%. I think I got a commission payout only 3 out of 7 months I worked in that store before leaving because I was tired of corporate eating my commission on the whim of Sprint customers. Didn't matter how good I was at fixing phones and how happy a customer was with the repair when they left bad surveys due to Sprints lack of cell coverage in their area.

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