Hey Erik, awesome note! We actually have some crazy-awesome api's for handling incoming emails - each app has a default email address provisioned for it, and an app can add/remove email accounts programmatically. And handling incoming email is done through a very cool hook system we're really excited to share soon.

Each app that's deployed has a bunch of resources automatically provisioned for it, so as a developer, you never have to wonder if something's present - the goal is to make the developer omnipotent, so you can do whatever you're thinking of, without thinking about it too much :)

Feel free to shoot me an email at [email protected], we'd really love to talk to you about the help-desk app (even we're looking for a good one)!

Edit: Forgot to add: the incoming/outgoing email stuff is powered by Mailgun actually - those guys are so awesome. With the wrapper we add though, and because we're very language-focused right now, we can make the api's a joy to use, beyond what even they're able to do currently.