Re:iPhone vs Android app sales: numbers from an indie developer
by baconner on Friday August 26, 2011 @05:01PM
(#2929946)
Another android dev with (much) lower volume here. Curious how you know about errors driving that 20% number. Is there a report somewhere with this detail or is it just inferred from customer emails? The only failures I ever see come through are declined credit cards or the regular cancellations from users who used the 15min refund window.
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Re:iPhone vs Android app sales: numbers from an indie developer
by dpcan on Friday August 26, 2011 @05:44PM
(#2930085)
The orders show up as "Payment Declined" in the order inbox, or "Cancelled by Google".
If a customer just refunds, then the order just says "Cancelled" and the details of the order say that the card was successfully authorized.
It's those people that WANT to give you their money but get stopped because of a Payment Decline or Google Cancel that are ridiculous.
Re:iPhone vs Android app sales: numbers from an indie developer
by jwatte on Saturday August 27, 2011 @02:34AM
(#2930984)
I bet at least 50% of failures are customers trying to use someone else's card, or habitual charge-backers. What is the experience for each channel 90 days in when actual chargebacks start hitting?
Re:iPhone vs Android app sales: numbers from an indie developer
by baconner on Friday August 26, 2011 @10:50PM
(#2930669)
I don't see how you can hang payment declines on Google. Customers failing to enter valid credit card information is just an ecommerce fact of life.
Re:iPhone vs Android app sales: numbers from an indie developer
by bignoggins on Friday August 26, 2011 @05:10PM
(#2929979)
From the Google Checkout inbox. The 20% is just an eyeball estimate of errors/payment declined vs actual sales.