Re:The ‘Zelle fraud’ scam: how it works, how to fight back
by pdonis on Sunday November 21, 2021 @01:10AM
(#29294535)
> I asked them for a reference
Asked who? The people who called you out of the blue and you weren't sure it was legit? I wasn't recommending that at all. I said, explicitly, that you say nothing and answer nothing when you are the recipient of the call. You only say or ask anything when you are the one who initiated the call, to a number that you already know via some other information channel belongs to the bank.
> I then did try to call them back, and said "someone called me about something just now, what was it?" and they were not able to tell me.
Did they say there was any issue with your account? If there wasn't, then that would indicate that the previous call you got out of the blue was not legit. If they weren't even able to tell you that, then yes, this sounds like a really incompetent bank.
Asked who? The people who called you out of the blue and you weren't sure it was legit? I wasn't recommending that at all. I said, explicitly, that you say nothing and answer nothing when you are the recipient of the call. You only say or ask anything when you are the one who initiated the call, to a number that you already know via some other information channel belongs to the bank.
> I then did try to call them back, and said "someone called me about something just now, what was it?" and they were not able to tell me.
Did they say there was any issue with your account? If there wasn't, then that would indicate that the previous call you got out of the blue was not legit. If they weren't even able to tell you that, then yes, this sounds like a really incompetent bank.