Re:The ‘Zelle fraud’ scam: how it works, how to fight back
by pdonis on Sunday November 21, 2021 @01:05AM
(#29294518)
> I'm saying that checking with the bank doesn't indicate that a call was legitimate
If you call the bank, using a customer service number that's already known to you, either they will say there's an issue with your account or they won't. So calling them does tell you, indirectly, whether the previous call (that you hung up on and gave no information to) was legitimate or not. But more importantly, it tells you, regardless of the status of the previous call, whether or not there is an issue with your account, and that's what you care about.
Note that you never have the bank call you back in this scenario. You call them, and that's it. You don't call them and ask them to call you back.
If you call the bank, using a customer service number that's already known to you, either they will say there's an issue with your account or they won't. So calling them does tell you, indirectly, whether the previous call (that you hung up on and gave no information to) was legitimate or not. But more importantly, it tells you, regardless of the status of the previous call, whether or not there is an issue with your account, and that's what you care about.
Note that you never have the bank call you back in this scenario. You call them, and that's it. You don't call them and ask them to call you back.