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A comment on The ‘Zelle fraud’ scam: how it works, how to fight back. Parent comment

Re:The ‘Zelle fraud’ scam: how it works, how to fight back by dv_dt on Friday November 19, 2021 @10:10PM (#29285237)
A citibank security call I received impressed me, they seemed to completely understand me wanting to call back and gave me instructions to get back to them through the phone menu of the corporate line (that I looked up). Iirc it included a case id that got you right back to the same security team.
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Re:The ‘Zelle fraud’ scam: how it works, how to fight back by notyourwork on Friday November 19, 2021 @11:28PM (#29285556)
As it should. The engineering (or lack there of) that goes into current processes is embarrassing.
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Re:The ‘Zelle fraud’ scam: how it works, how to fight back by mcny on Saturday November 20, 2021 @12:33AM (#29285832)
On that note, I should name and shame T-Mobile USA. They called me back after my line got disconnected and proceeded to ask security questions to verify me and pretended to not understand my concern when I said how do I know you are who you say you are. They were calling me on my T-Mobile line.
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Re:The ‘Zelle fraud’ scam: how it works, how to fight back by cyberlurker on Saturday November 20, 2021 @01:06AM (#29285952)
They are terrible with security all around.
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