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A comment on The ‘Zelle fraud’ scam: how it works, how to fight back. Parent comment

Re:The ‘Zelle fraud’ scam: how it works, how to fight back by vmception on Friday November 19, 2021 @09:29PM (#29285070)
Unfortunately financial companies act outside of the best practices that make it impossible for the consumer to distinguish.

After being transferred during after hours, American Express asked me for some unnecessary information and I hung up. I called back and got someone different with a local US accent and I told them what I encountered and they said that's normal (facepalm).

I called back during normal business hours and the more expected experience occurred.

[ Parent | on HN ]
Re:The ‘Zelle fraud’ scam: how it works, how to fight back by tlogan on Saturday November 20, 2021 @12:13AM (#29285755)
Strange. I have American Express and they clearly say: American Express will never call you to ask for your information.

Even if some transactions is suspicious they tell me to call them.

[ Parent | on HN ]