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A comment on Tesla ranks almost dead-last on Consumer Reports reliability list. Parent comment

Re:Tesla ranks almost dead-last on Consumer Reports reliabil... by commoner on Friday November 19, 2021 @01:12AM (#29274348)
Tesla isn't the only brand that has received an Excellent rating for owner satisfaction but a Poor rating for reliability from Consumer Reports surveys.

Dyson also earned the same two ratings for several of its stick vacuums in 2019:

https://www.consumerreports.org/stick-vacuums/dyson-stick-va...

Some brands just seem to command more loyalty from their customers than the quality of their products can justify.

[ Parent | on HN ]
Re:Tesla ranks almost dead-last on Consumer Reports reliabil... by closetohome on Friday November 19, 2021 @04:01PM (#29282433)
Failure rate isn't the only metric that affects customer satisfaction. If the product works better than any of its competition, but has a 10% rate of complete failure (which is insanely high for a retail product), you're still going to have 90% customer satisfaction.
[ Parent | on HN ]