Re:“Click to subscribe, call to cancel” is illegal, FTC says
by mrmattyboy on Wednesday November 17, 2021 @12:44PM
(#29256221)
Hah, literally saw the title of the post and came to comments to find beer52 (after dealing with them over a year ago)... must say something about a company.
But I immediately cancelled with card after I tried to cancel the subscription. I misread that and thought I'd cancelled, then got stung with a bill, but they didn't send as they couldn't take payment.
So I retried to cancel and realised what had happened... I think the most annoying bit that that you can _try_ to cancel on their site and then, after answering several questions (are you sure if we offer X or Y), several pages later, they tell you that you need to call them (IIRC the wording if you skim read it almost makes it sound like you _have_ unsubscribed.
For a 'hip' beer company, I was surprised at how baroque it seemed.. I refuse to recommend them to ANYONE, even though I actually quite liked the beer.
But I immediately cancelled with card after I tried to cancel the subscription. I misread that and thought I'd cancelled, then got stung with a bill, but they didn't send as they couldn't take payment. So I retried to cancel and realised what had happened... I think the most annoying bit that that you can _try_ to cancel on their site and then, after answering several questions (are you sure if we offer X or Y), several pages later, they tell you that you need to call them (IIRC the wording if you skim read it almost makes it sound like you _have_ unsubscribed.
For a 'hip' beer company, I was surprised at how baroque it seemed.. I refuse to recommend them to ANYONE, even though I actually quite liked the beer.