Similar with New Scientist, needed to phone during office hours and was on hold a while, which would put me off subscribing again in future¹ though in fairness they were very quick to follow my cancel request, not hard sell on staying, etc, once I got through.

[1] of course that is now a moot point as they've been bought by DMGT and I refuse to give any money at all to those in any way responsible for, or benefiting from, the Daily Fail.