In what way? I'd be curious to understand what it is you value about them, but your post reads more like marketing than a satisfied customer story.

No fees, also a brokerage, free checks, free atm, free wires, can trivially spin up IRA, move money between accounts, etc.

Phone call support has been surprisingly good whenever I’ve needed it.

When I used standard banks they often forced me to go in at difficult hours to do basic things and it took forever. They also had lots of fees (and as suggested in the parent comment, bad software)

I fully agree. The difference is the value exchange. At a normal bank they just want to charge you fees because you cost them money. Fidelity lets you keep your money with them in the hopes that as you grow your money, you'll spend it on their investment products, which I imagine everybody does.

Most brokers have some kind of cash account and they're always better than banks and almost always better than credit unions.

I recommend keeping a credit union account open too so you have a local branch if you need something in person.

You state that you don't understand why people use large, complex banks. Then state that you have a very simple, financially uninteresting life.

You answered your own question.

I have a pretty complex financial situation, but Fidelity can just do all of it more easily than retail banks.

Is there something banks like BoA do better that I'm missing? When I've asked people I know this I haven't gotten any good answers. I'm genuinely asking.

My impression is that BoA, Wells Fargo, etc. mostly take advantage of customers that don't know better options exist.

Your impression may come from the fact that many people don't talk openly about their finances to random people on the internet.

For me, Fidelity is a non-starter, for reasons that are none of your business.

It's nice that you like Fidelity. But it's a good idea to recognize that your finances and life situation are unique to you.

Cool - so a non-answer and condescending dismissal of genuine questions.

Lots of people talk about finances online. See r/personalfinance or r/financialindependence. It’s a good way to learn.

I am not "lots of people." I have no interest in being "lots of people," or in proving myself to strangers on the internet.

I cannot convey 50 years of my financial life, experience, and history into what fits in an internet post. Anyone who can probably has a very narrow view of finance. I can say that I know how to manage my finances, and my accountant agrees with my methods and track record.

But if you think Reddit is the route to financial literacy, I can understand why you don't understand.

I don't necessarily think Reddit is a good route to financial literacy. Nor do I know of a better route. Despite (or because?) of all that, I still think the question was reasonable. If you don't want to answer the question, that's fine. But you don't have to be so antagonistic about it.

That response is awfully unconstructive and dismissive. Perhaps you're able to articulate why you believe Reddit, specifically r/personalfinance and other reasonable boards, are bad, no?