Re:Business Essentials
by FireBeyond on Wednesday November 10, 2021 @12:56PM
(#29177831)
Good luck getting an appointment within 4 hours at Apple stores near here. The three nearest me have no appointments until November 19.
Dell laptops I can get serviced with an onsite tech within 4 hours if I want that level of service.
Experience 1: MBA wouldn't charge battery. Machine functioned just fine on AC power. Expected maybe $300 in parts and labor, out of warranty. No, "this will be $870. Maybe we can look at getting you into a new Mac today?".
Experience 2: reproducible kernel panics on demand from GPU (later acknowledged as an issue by Apple, over a year later). Despite the tech being able to cause the panic too, "our diagnostic tool says there's no problem, nothing we can do".
Experience 3: screen adhesive delamination. "Within normal limits, expected/not abnormal behavior". That one was belatedly acknowledged by Apple, too.
Dell laptops I can get serviced with an onsite tech within 4 hours if I want that level of service.
Experience 1: MBA wouldn't charge battery. Machine functioned just fine on AC power. Expected maybe $300 in parts and labor, out of warranty. No, "this will be $870. Maybe we can look at getting you into a new Mac today?".
Experience 2: reproducible kernel panics on demand from GPU (later acknowledged as an issue by Apple, over a year later). Despite the tech being able to cause the panic too, "our diagnostic tool says there's no problem, nothing we can do".
Experience 3: screen adhesive delamination. "Within normal limits, expected/not abnormal behavior". That one was belatedly acknowledged by Apple, too.