Here's my experience with Arch Linux: 1) You install what you need to install 2) You read the doc and configure to your liking, learning what the system can and cannot do and how it works with everything else 3) Things generally work as documented and you go your merry way 4) When something break or doesn't work, you have the knowledge or a general idea of what to fix
Compared to proprietary systems where there is no documentation and little configuration, when things break or misbehave you're essentially screwed. Will you wait for an official fix or look online for reverse engineers? You bought a black box and you can't just open it and fix it.
I'd rather spend a day learning about my system during the installation and having it work for years, instead of buying yet another black box I can't open.
Learning linux doesn't take a day. Second off those black boxes statistically are more reliable than linux EVEN when you account for all the things you talked about.
The reason for this is simple. Microsoft has a business advantage and unfairly strong arms hardware manufacturers to make their stuff work with windows. This unfair advantage makes the windows user experience better and more reliable than GNU linux whos' developers constantly have to play catch up with hardware.
If nonlinux users are trained to have low expectations, Linux users are trained to rape themselves constantly.