Apple hardware support was legendary before they became The iPhone Company. I had the first Intel MacBook Pro, and if stuff broke or the battery started getting a bit weak I’d just walk into the Apple store, talk to someone there, and most of the time my problem would be solved that day (with the battery they just gave me a new one for free, including once even after AppleCare had run out).

Nowadays when I go to the Genius Bar I feel like I’m being cross examined so that they don’t have to replace anything. And the examiner doesn’t know the first thing about the computer but is just reading a script someone gave them. This is despite paying for the most expensive warranty.