When I hear about a job function that used to be good, but are now crap, and are embedded in a bureaucracy... I wonder what it is about the system that has changed to incentivize worse work.

Unless you have some inside knowledge that these individuals are to blame, it seems to me that approaching it as a systems problem, with curiosity, would result in being closer to the root cause.

Workers being well paid and having health care should be the norm. Gig workers being exploited doesn't mean we should spit vitriol at workers who aren't exploited - even if they are exploiting the system (which is not clear in this case).