Wouldn't this apply to any external services out there? Agencies, software houses, etc. I'm not defending agencies (not glorifying them either), but it's hard to expect from the business model which scales costs proportionally to people hired and not the output, to be lean.

In the end of the day, they need to keep the lights on and it's not their money anyway.

In the end we all do and we can decide if we do it with fraud or not.