I've negotiated against Autonomy before, on behalf of a customer. I've also used their products at various jobs. The company conducts itself like most enterprise vendors – everything is about making the sale while limiting the hard commitments that they make to their customers.

I hated using the product (specifically, iManage) because it was clearly not designed by or for users. It's just another slapped-on solution to shortcomings in the Microsoft platform (closed/obscure document format, lack of public APIs, etc.) I was not impressed by the product in any way whatsoever.