Re:Willingness to look stupid
by lowercased on Monday October 25, 2021 @01:44PM
(#28990828)
"It's really hard to do RCA when people are blaming themselves"
Often, the root cause is someone made a mistake. You can say there should have been other systems to prevent/review/etc, but the root cause is a mistake a person made. You can '5 whys' it to death, but I made a mistake (or... someone did).
"whatever originally broke production" - in this case, I made a mistake. That mistake wasn't caught until production. Then the fixes were all broken too.
I don't always blame myself for everything, but if I've made a mistake, I'll own up to it. For me, it helps me be aware of what I can do to avoid those in the future. This may or may not be some rca-checklist other people can refer to, because... it's not 'actionable' to anyone but me.
Often, the root cause is someone made a mistake. You can say there should have been other systems to prevent/review/etc, but the root cause is a mistake a person made. You can '5 whys' it to death, but I made a mistake (or... someone did).
"whatever originally broke production" - in this case, I made a mistake. That mistake wasn't caught until production. Then the fixes were all broken too.
I don't always blame myself for everything, but if I've made a mistake, I'll own up to it. For me, it helps me be aware of what I can do to avoid those in the future. This may or may not be some rca-checklist other people can refer to, because... it's not 'actionable' to anyone but me.