Intellectual problem: given the current state of affairs, structure a system to help individuals in distress; check current proposals. Preliminary: know the current state of affairs (e.g. growth of domestic violence, correlation with isolation measures). Aside: cultural contexts (Canada, CWF).

Non-triviality of the context: this morning this friend of mine had to call an emergency number. The country he was in had structured years ago the workflow as follows: first you talk to an operator, which compiles a form "with your help". Then you wait on hold, until a switchboard tune stops and you talk to the police (as in, "Hello, five minutes ago when I first called somebody was shooting around"). The operator reports being legally bound not to pass any information directly to the police: there is no action if the police does not talk to the caller, and there is no police if you do not spend the preliminary minutes. I am sure a few issues are clear.