Re:Fastmail is having problems again
by Amfy on Friday October 22, 2021 @08:41PM
(#28964539)
yeah it'd be nice if they offered cheaper plans (possibly with less features)
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Re:Fastmail is having problems again
by throwaway81523 on Friday October 22, 2021 @11:55PM
(#28965557)
They had that ($10/year, one address, fairly small storage limit) but they eliminated it a few years ago. That disappointed me.
The thing about most SaaS companies is a majority of your support calls come from your lowest tier customers. In a service like email where a huge number of problems are a mystery due to other mail servers possibly mishandling email Fastmail have probably added up the numbers and realised that dropping the cheapest plans results in significantly less support costs.