Re:Uber and Lyft don't save money, time, or the planet
by nucleardog on Thursday October 21, 2021 @11:10AM
(#28945572)
Heh, I had the opposite problem.
I submitted an order, it popped up "503 Service Unavailable -- Try again" in the app. I tried again and it went through.
Food showed up, was just finishing up and they showed up and delivered it a second time. Checked and the order had indeed double-submitted two seconds apart, and I was charged twice.
Obvious error. It would have been a superhuman feat to submit the order, readd all the items to a new order, and submit it in two seconds.
I contacted support and explained what happened and they refused the refund because they had delivered the order, so I had to pay for it. "Thanks for understanding." No amount of arguing that this was obviously an issue with their app got anything out of them besides food showed up, you pay for food, "thanks for understanding".
Upside is I went from wasting probably a hundred bucks a week on ordering food to actually getting off my ass and walking somewhere nearby and picking it up myself for half the price.
Re:Uber and Lyft don't save money, time, or the planet
by Breza on Saturday October 30, 2021 @12:42AM
(#29046039)
For future reference, I suggest contacting the bank in a situation like this. They're likely to refund a duplicate charge filed a few seconds after an initial charge.
I submitted an order, it popped up "503 Service Unavailable -- Try again" in the app. I tried again and it went through.
Food showed up, was just finishing up and they showed up and delivered it a second time. Checked and the order had indeed double-submitted two seconds apart, and I was charged twice.
Obvious error. It would have been a superhuman feat to submit the order, readd all the items to a new order, and submit it in two seconds.
I contacted support and explained what happened and they refused the refund because they had delivered the order, so I had to pay for it. "Thanks for understanding." No amount of arguing that this was obviously an issue with their app got anything out of them besides food showed up, you pay for food, "thanks for understanding".
Upside is I went from wasting probably a hundred bucks a week on ordering food to actually getting off my ass and walking somewhere nearby and picking it up myself for half the price.