Re:Things I’ve never heard a successful startup founder say
by matwood on Monday August 15, 2011 @01:52PM
(#2887918)
I think people take the ignoring customers as an on or off thing, but no company ignores what their customers want (including Apple).
What a good company does is never listen to only a single customer. What a good company does is listen to all customers and take that knowledge and solve the over arcing problem. Each individual customer is likely only seeing part of the problem and thus only asking for partial solutions. The problem is that they simply do not have the visibility to know the entire problem, and that's where a good 3rd party business comes into play.
What a good company does is never listen to only a single customer. What a good company does is listen to all customers and take that knowledge and solve the over arcing problem. Each individual customer is likely only seeing part of the problem and thus only asking for partial solutions. The problem is that they simply do not have the visibility to know the entire problem, and that's where a good 3rd party business comes into play.