The proper analogy is-- you visit a public clerk and make a formal request via a form, receive the requested document from the clerk.

Then, while you're at the clerk's counter you notice a menu up high above, like at a fast food restaurant, listing random commands with no explanation. Curiously, you call one out to the clerk and see what happens. The clerk returns with a crushed can. You call out another. The clerk dumps a roll of pennies on the counter.

That's not fraud, it's negligent supervision and stupid design.