Re:An unprecedented wave of online bank fraud is hitting Bri...
by reaperducer on Thursday October 14, 2021 @04:14PM
(#28869419)
The thing I found most annoying was the attitude of the HSBC representatives when I said (very politely) that I wanted to call back
Because they poor person on the phone gets dinged for not completing the transaction. You doing the right thing causes them to look bad in the computer-tallied automated productivity tracking tool.
Call center employee metrics are absolutely brutal.
Because they poor person on the phone gets dinged for not completing the transaction. You doing the right thing causes them to look bad in the computer-tallied automated productivity tracking tool.
Call center employee metrics are absolutely brutal.