This not a surprising term. By accepting donations to be passed on to someone else, they become trustees, which comes with hefty legal constraints. By having terms saying "we will try our best, but if we fail, we will try to honour your intentions", they can avoid winding up with little piles of money that can't be repurposed and simply ... exist.
Did you just solicit donations without them even being signed up? If so, that feels weird, and I'd appreciate at least (as I cant speak for others) if you didn't do that without some heavy disclaimer text making clear that they've shown no interest yet. I love the concept of what your service does, but you can get users in other more honest ways than this.
I'm honestly really impressed.
I have a text message from just today after lunch with a link to click to claim my funds. No name, no context, just a random text that I can only imagine isn't in fact free money waiting for me.
That being said, Network for Good, our partner for disbursing to nonprofits whom haven't connected directly with us, also handles disbursements for a lot of Facebook Giving and other large donation platforms, so I don't think the checks coming from there are necessarily unexpected by many nonprofits - see their support article on this at https://networkforgood.zendesk.com/hc/en-us/articles/1150073...
But bottom line they'd have gotten the money delivered to ZSF anyways.
Likely the latter?
> https://support.every.org/hc/en-us/articles/360059840294-Why...
Also, skimming the terms:
> If circumstances make Giver to that particular Nonprofit impossible or inappropriate (such as if the selected Nonprofit ceases operations or loses its tax-exempt status), we will attempt to contact you first for additional preferences on where you would like your Donation to go. If we do not receive your preferences before we must disburse the funds, then we may in our sole discretion select an alternate Nonprofit to receive the Donation. We will do our best to direct your Donation to a Nonprofit in a similar space and/or with similar goals. Except in cases of fraud, we do not issue refunds.
If I can get Andy or ZSF representative to say they'll claim it from every.org I'd consider that. I can't find any obvious disclosure about margin/overhead from Every.org but I might still consider it despite that.