We try to write our ops manuals in a way that my grandma could follow but we don’t always succeed. :)

For all the hours I spent on the phone spelling grep, ls, cd, pwd, raging that we didn't keep nano instead of fucking vim (and I'm a vim person)... I could have stayed young and been solving real customer problems, not imperium-typing on a fucking keyboard with a 5s delay 'cause colleague is lost in the middle of nowhere and can't remember what file he just deleted and the system doesn't start anymore your software is fragile, just shite.