Changing it enables a certain kind of flame-war where people become entrenched in thinking the other side is out to get them and actually evil. Assuming the best intentions is a good way to make sure you combat what someone is doing rather than attacking them as a person.

"Did you intend to say that you dislike me because I'm gay?" is a pretty easy way to route out a troll.

Sincere apology or not, you get to know.

I've been moderating communities for 15 years, I've seen tricks from all manner of trolls and handling trolls with an even hand is still tricky; but being genuinely inquisitive is usually the easiest way to get around it. Even when tensions are high it makes people feel heard and understand their impact.

"I'm just highlight how fragile and deranged you are, funny how you instantly tied it to homosexuality though, must be suppressed hatred! I'm surprised your wife's boyfriend lets you post such stupid garbage."/s

You don't get to know anything. Good trolls have also been trolling for 15 years, they've seen tricks from all manner of jannies... See where I'm going with that?

Saying that, I do agree with you, staying inquisitive and positive with bad trolls typically tampers down their rage.

Direct and to the point.

Do you have any other examples?

I wish it was that easy. Very often trolls feed on attention and love the sealioning.