Except I believe that there’s a deeper cause here, the misalignment between the interests of the actual users and the company to whom the users aren’t actually a source of revenue except by numbers that can be shown to advertisers and investors. (Further down this goes to our expectation of free service; it was all fun and beta at first but it turned out to be a trap.)

Importantly, providing human service will address a symptom but not eliminate said misalignment—it’ll keep manifesting itself.

That kind of stuff needs to end. Email's are required to conduct business and interact with the govenrment nowadays. A private company should not be allowed to just remove your ability to interface with businesses online. My bank can't effectively steal all my money and close my accounts just because I have a personal viewpoint or hell, even committed a felony! But for some reason (especially redditors) people think it's okay for a private company to shut someone down entirely just because of some form of speech or whatever reason simply because it's a private entity.