I don't agree with the factual claim: As examples, IT industry businesses publish their flaws and internal investigations into them all the time, about massive security failures, for example. If a plane crashes, they manufacturer and the airline are expected to be very open. Facebook has great power over our communities, and thus we have very high expectations.

The parent's 'expectation' that businesses (or individuals) only act in their own immediate interests, and not in the interests of their communities, is an odd contemporary idea that humanity's worst instincts are the 'true' and necessary ones, while humanity has many instincts, good and bad, and it's our free will to choose. It also ignores even 'enlightened self interest': Our society is falling apart, and social media plays a major role; you don't sh-t where you eat.