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A comment on I started SaaS companies in 2013 and 2021 – how things have changed. Parent comment

Re:I started SaaS companies in 2013 and 2021 – how things ha... by rushabh on Monday September 20, 2021 @11:51PM (#28601909)
The big question is, if customers are going to stay over a long run. Also the assumption is that SAAS companies are to keep growing, while I see them all converging on the same market / same dollar spend (CRM, Support, Workflow). There will be consolidation at some point, and it won't be pretty.
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Re:I started SaaS companies in 2013 and 2021 – how things ha... by raviparikh on Tuesday September 21, 2021 @12:23AM (#28602015)
> The big question is, if customers are going to stay over a long run.

Plenty of public companies have had several years in a row of >100% net retention. When Dropbox filed its S-1 it had a graph showing that every quarterly cohort of customers who had signed up had continued to grow massively in value over time, and i imagine the majority of successful SaaS co's could show a similar chart.

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