Re:Tim Cook Faces Surprising Employee Unrest at Apple
by leesalminen on Saturday September 18, 2021 @11:09AM
(#28576841)
There’s a blind retail employee at my local Apple Store. He’s been there for years. I knew that it’d end up taking a few extra minutes to buy whatever when working with him, but it never pissed me off. I appreciated how hard he tried and admired the fact that he’d even be willing to work in a loud, crowded Apple store. Plus, he had a really sweet dog with him who was very friendly.
Maybe it would be harder with a deaf person vs. blind. Maybe I’m just an outlier here. Dunno.
I also worked a few years as a "sales associate" (retail guy) at RadioShack.
I don't think these two mix well in practice. People are moody, in a rush, and don't generally have accessibility or the needs of others in mind when going to a store.
Trying to communicate when you're also trying to convince someone to give you money is paramount. Any hiccups and both sides get frustrated which just sours the whole thing.
This is more of a reflection on people than it is retail, deafness, etc. It's a terrible reality but it's reality.
It's a really, really tricky, touchy and all around uncomfortable problem to solve.