Would You Like a Smile With That? The importance of customer service Posted by antpicnic on Sunday August 07, 2011 @01:28PM from the nytimes.com dept. http://www.nytimes.com/2011/08/07/business/pret-a-manger-with-new-fast-food-ideas-gains-a-foothold-in-united-states.html ( no comments | 5 points | on HN )
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