Apple has always given me a refund for shitty apps without question, whereas shitty apps who have their own payment system, like CouchSurfing, never even respond to requests for refunds at all.

The silent majority – the users – will always prefer to go through Apple. But HN seems to be full of user-hostile devs (as you can tell by looking at all the downvoted comments here who speak from a user’s PoV) who only hear the companies that want to break down the garden’s walls to prey upon users.