It was a case with Samsung, but I've had bad experiences before with other brands too like Lenovo. The only reason I've got my money back with the Lenovo case, was because the seller was so tired of lenovos responses, he just gave me the money back because he thought their customer service was hopeless and it didn't lead anywhere. I think good service from the brands themselves is the exception, and judging by the ratings they get here in Denmark, it seems to be true.