Do you... work for the same company? Draw your paycheck from the same revenue stream?
If you're just a black box provider of undifferentiated compute/storage why the heck are we paying you? We can buy that from a dozen cloud PaaS providers.
I do my best, but I'm never going to be intimately familiar with your product on a technical or business level in the way that you are when you spend 20-40 hours a week on it. If you want that level of service, you're gonna need another couple million a year in ops staffing budget.
You're paying ops because someone needs to know how to fit all the lego AWS gives you together, understand what's inside the lego pieces to debug issues when things go wrong, be accountable for ensuring best practices are implemented as far as security, backups, etc, optimize spend, and figure out how to architect all this stuff to make sense on AWS.
We could get some of that with some of the more managed services like Heroku, but at our scale the premium we'd pay is waaaaaay more than two ops salaries.
You try to respond to what people need and add things when there is enough demand. But I can't know what your business goals are, what your uptime metrics are, or who your users are.
At some point, your app becomes a black box that takes in requests, accesses DB/storage, and emits logs/metrics. I just don't have the brain space to be intimately familiar with each service.