His point is that it's not ready for the average person. I would not expect the average person to switch from something that works out of the box to having to fiddle with trying to find an answer just to get where they were before.

OP is 100% correct. I also love how you basically say "well it works for me" which is a common answer I seem to hear from so many Linux users. It's like customer support responding "well, I can't recreate the issue."