I would never call her names, but it's obvious that she's enjoying all the fame and attention she's getting. God knows when she will stop complaining and thanking AirBnB and admit that they made it up for her generously, even though they were never obligated to.
Some argue that what they did was only out of PR pressure. IMHO, that doesn't make them bad guys, working for your company reputation isn't a bad thing to do.
EJ (and others) are still saying that AirBnB should have responded more quickly, for anyone who knows even the slightest bit about businesses and entrepreneurship, it's certain that this sort of insurance policy can't be done in hours, that needs days maybe weeks and they done it well. Does anyone think they should have shared their working details with her because she's writing post after post to complain about them so they don't sound like they don't care? Some do and that is very naïve actually.
If you're implying that what I said was for karma, you can check my submissions/comments history, I'm more of a lurker here, I don't comment that much and I definitely don't care about karma (less than a dozen comments in 2 years).
Thank you Dysiode, you've nicely clarify my point.