Re:Ask HN: What to charge for support SLA for one-person SaaS
by The_DaveG on Wednesday September 01, 2021 @07:30PM
(#28386864)
Absolutely this!
I think the question also needs to be is this so mission critical that they need 30 minute response time?
If not a 4 or 8 or 24 hour response time during the week is a much more realistic way for you to cover them or leverage this to bring on the second person.
I think the question also needs to be is this so mission critical that they need 30 minute response time?
If not a 4 or 8 or 24 hour response time during the week is a much more realistic way for you to cover them or leverage this to bring on the second person.