> every morning I wake up to an intro email from a new support rep asking for the same information we sent them yesterday

I understand that companies which operate at the scale of Stripe get flooded with customer support requests and they rotate their representatives for efficiency but it's irritating for the customer at best and counter productive at worst.

I cannot fathom the mental torture on the representatives themselves for having to switch context every few minutes and wonder whether they suffer from long-term attention/focus issues after work due to these.