>> A major thing that’s overlooked in the phone spam discussion is the fact that when people have to deal with medical issues, especially chronic/ongoing ones, they need to allow calls from unknown callers. Doctors offices often have multiple phone numbers and it’s not realistic to have them all on the allow-list. It gets worse when you realize that the people most likely to have health issues (old age) are the same ones most likely to fall for the scams.

> My doctor's office, and their whole medical network, uses MyChart. All appointments, appointment updates, notices, lab results, prescription refill requests, etc. are handled via MyChart. The doctor's office never calls.

That's wont help an old person who isn't very comfortable with computers.

It's also not much use for me, since I kinda hate fighting with everyone's stupid websites, and usually opt for phone calls and paper mail. I'd rather use natural language to relay my requests to a computer operator who's job it is to know their system (or an expert that can field my questions), than to deal with it myself.