Re:How The Hell Is This My Fault?
by jamesteow on Saturday July 30, 2011 @02:57PM
(#2826385)
Absolutely.
I'm not one of those who feels that Airbnb has to compensate her for everything or even anything.
BUT, I do think Airbnb needed to do more to inform potential users about the risks involved. No, I'm not talking about a microsite or bolding fine print on their terms of use... I'm talking about messaging along the process.
As I said in another part of this thread, Craigslist does a good job of messaging on the search results page and on the actual posts itself by displaying links on how to avoid being scammed.
On an eBay product page, there is a large buyers protection module and additional text near the product description like "Seller assumes all responsibility for this listing."
While some people aren't going to read them, they at least help set expectations.
I'm not one of those who feels that Airbnb has to compensate her for everything or even anything.
BUT, I do think Airbnb needed to do more to inform potential users about the risks involved. No, I'm not talking about a microsite or bolding fine print on their terms of use... I'm talking about messaging along the process.
As I said in another part of this thread, Craigslist does a good job of messaging on the search results page and on the actual posts itself by displaying links on how to avoid being scammed.
On an eBay product page, there is a large buyers protection module and additional text near the product description like "Seller assumes all responsibility for this listing."
While some people aren't going to read them, they at least help set expectations.