Re:Sometimes it is just a bad battery
by slownews45 on Saturday August 21, 2021 @01:00PM
(#28258548)
I actually have had people be condescending to me as well. I've found it simplest to just say - sounds great! Could we try X first? I'll pay. Oh, that worked, cool!
Even better, if it doesn't you haven't annoyed someone too much who now has to do the fix they suggested.
Flip side - union workers at some telecom co's are hilarious -
me: "why are you here?" them "I don't know, they told me to roll the truck." me: "OK - but this is a software thing and they fixed it online yesterday?" them "OK - I'll sit in my truck for 2 hours reading. Can I run some diagnostics after that so it logs my visit as a success?" me: "Sure!"
Reality though - I love that they actually send someone - because then if it is not fixed yet it tends to get fixed if their guy is sitting there!
They didn't refuse you service, because you never explicitly asked. I think if you just said "please just take my money and replace the battery like I ask" they almost certainly would have.