"The success or failure of any of these phones means almost nothing to the company. And so, the product development and rollout of any of these phones is not a bet-the-company gamble. Accordingly, very little effort is made on design, engineering, and customer support. None of these companies have terribly loyal customers, most seem to buy a given phone based on carrier affiliation, or based on costs."

In the long run, Google needs to do something about this, or face it doing severe damage to the image of their platform.