If that person leaves or the notifications are ignored that would happen with any method that involves any interaction whatsoever. At a certain point someone has to take some amount of responsibility for this, and if they don't it's going to fail _eventually_.

True, there is onus is on the organization to setup processes to handle all this. However it is not all that surprising these things gets missed , like i said if the process is not repeated frequent enough any organization memory is likely to loose track of it . no different from human memory really.

> the original owner/ responsible PoC left long ago

"Person of Colo(u)r"?

Point of Contact

Point of Contact

Ah, thanks (both of you). Yeah, I'd seen that before, recognise it now that you mention it. But it had completely slipped my mind, so I really couldn't fathom what skin colour had to do with this.