I was just going to mention customer service reps, who traditionally would have worked out of call centers and been subject to restrictions to make it more difficult for them to steal customer data (with the side 'benefit' of micromanaging productivity). With the pandemic, businesses that had considered CS staff they couldn't replace with AI as not sitting for remote were forced to figure out a way, and that way was essentially to replicate many of the security conditions of the call centers in the home, rationalized as a necessity to keep people employed and get through the pandemic. But let's be real, CS has long been a race to the bottom cost segment, often outsourced and run as a computer with a mere human overlay. So it was only a matter of time before management was satisfied that the security risks were mitigated enough to justify the new coat savings. Some big companies have already decided to stick with the home-based support setups they put in place only because of the pandemic. And now to apply the formula elsewhere.

Customer support is a computer with a mere human overlay. A profound statement.

I am not sure what is possible in other jurisdictions such as the EU, but I have not seen something like this so far.

I'm not sure about individual member states, but there was this story in Germany the other day:

https://www.zdnet.com/article/gdpr-german-laptop-retailer-fi...

€10M fine for keeping employees under video surveillance for no good reason.

This is an example showing that there are limits to employee surveillance on-site.

In the US, or in Europe?

woah, this is bonkers !