Re:Apple’s Mistake
by treesknees on Monday August 09, 2021 @02:29PM
(#28120414)
Apple has said multiple times that accounts are not shut off with any automated system, that portion of the process is handled by humans.
[ Parent
| on HN ]
Re:Apple’s Mistake
by giantrobot on Monday August 09, 2021 @06:20PM
(#28123043)
Who do I call (and how do I call them) if the person agrees with the automated false positive and disables my account/phone and reports me to the police? Just being accused of having CSAM is ruinous. What's my recourse if there's an innocent bug in their system that reports me to the police?
I was at Apple for more than a decade and a half. I saw an untold number of Michael Bolton bugs [0]. It's one thing when a bug causes a dropped frame in a video or a menu takes a tenth of a second too long to appear. It's another when it ruins your life and bankrupts you defending yourself.
Good! Because I trust those even less. If possible, once banned, no one to answer on any of the communication channels, Google style.