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A comment on Violated: A traveler’s lost faith, a difficult lesson learned . Parent comment

Re:Violated: A traveler’s lost faith, a difficult lesson lea... by rdl on Wednesday July 27, 2011 @05:34AM (#2811463)
It's a lot easier to do routine stuff well than to deal with unique situations like this. AirBnB has done the latter, and has proven again that they're a great organization with excellent customer service. Congratulations and best of luck with resolving everything successfully.
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Re:Violated: A traveler’s lost faith, a difficult lesson lea... by aribnbsucks on Saturday July 30, 2011 @12:48PM (#2826109)
i call bullsh1t on that.. havent seen airbnb do anything about this 'unique situation' that isn't contradicted at every turn...
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Re:Violated: A traveler’s lost faith, a difficult lesson lea... by gruseom on Saturday July 30, 2011 @01:02PM (#2826136)
A novelty account? Just to join the schadenfreude pile-on? How cowardly.
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Re:Violated: A traveler’s lost faith, a difficult lesson lea... by careless on Tuesday August 02, 2011 @05:51PM (#2838851)
I am both a client and host with Airbnb and know from whence I speak. Airbnb offers a really great service, and the guys who founded it are genuine. Many learning experiences are painful, as was this one. Missteps are inevitable as a company grows. It's unfortunate what happened, and their response could have been more immediate. I think they will make steps to adjust and and protect their most important commodity, their hosts.
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