Re:Apps Getting Worse
by city41 on Sunday August 08, 2021 @06:39PM
(#28110838)
Yeah, I wouldn't be surprised. I think bugginess just doesn't affect bottom lines of most companies these days, hence the state we're in. Also, anecdotally, I find people are very tolerant of bugs and just suffer in silence a lot of the time.
[ Parent
| on HN ]
" I find people are very tolerant of bugs and just suffer in silence a lot of the time."
Most people probably blame themself of not getting it.
Or throw hands in the air of what to do about it.
And most don't know that you can make software that fits to the user needs and not the other way around.
OpenSource could have potential here, but most free software developers are not really into UX design either and seem to expect the same tech level of their audience as they have.
If your users don't have another option, or your product has serious network effects, users will keep coming back. From Fast Company 2016:
"To test its users’ loyalty, Facebook sometimes made its Android app crash for several hours over the course of several years. ... Users were so hooked that they “never stopped coming back,” despite the errors."
It is always fascinating how little respect FB has for its users, yet they stay.
what else can the users do?
Why did you write "yeah" and then contradict everything parent said about revenue impact?
Are you equating "bottom line" with revenue? Is that why you feel this is a contradiction? Bottom line also has a more general definition of "the company's end goal". If the bugs don't impact Spotify's goals, then they are not motivated to fix them.