The number of hoops VZW made me jump through was stupefying. Multiple notarized documents, utility bills, property tax records, as well as the police report.

And then they said "Our initial review says that the account stands as-is, that we are satisfied that it was in fact you that opened the accounts, based on the documentation you provided, and the documentation that was provided on account opening".

Great (not really), I say, in that case, "I want to see the documentation 'I' used to open the account."

"We can't do that, for customer privacy reasons."

"You just told me that you determined -I- am the customer. Are you telling me it's a breach of my privacy to supply documents you've stated on the record -I- supplied you, to me?!?"

"Well, you may not have opened the account..."

Apparently, Schrodinger's cell phone account. Mine when they need the bill paid or sent to collections, and "possibly not mine" when it comes to them revealing what crap they accepted in order to open the account in the first place.

It finally got sorted out, but took a lot more back and forth.