That thing is well-known to break all the time. You can even find people on Yelp talking about how the robot is broken. It's mostly old technology anyway; it's still a fundamentally mechatronic system similar to what AMF made several decades ago.

https://youtu.be/FmXLqImT1wE

That one didn't make money either, and it also broke a lot, and had all sorts of other problems. Believe it or not, the core technology has improved a lot less than you might think. They may have put a prettier skin on it but it's still the wrong approach.